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Thank you for purchasing from Victoria Heilshorn Studio

Our goal is to make your buying experience as easy and trouble-free as possible. Here we will
discuss different payment options, international shipping, delivery times, and other commonly
asked questions. While we strive to address all possible concerns, we highly encourage you
e-mail us if you have any problems or questions.

Money Back Guarantee

We hope that you will enjoy every purchase you make here and that your expectations will always
be exceeded. We do realize, however, that sometimes mishaps occur. But you can still rest
assured! If you are not satisfied with your purchase for any reason, we will gladly refund the
purchase price of your item - no questions asked. Items must be returned within 14 business days
of being received. 100% of your purchase price will be refunded. We will NOT refund monies, full
or in part, until item(s) are returned. Buyer is responsible for return shipping.
Monies will be refunded in the same manor in which they were received (i.e. through credit or
money order, etc.)

Should you need to return an item, please notify us at:

service@victoriaheilshorn.com

We gladly accept all major credit cards, PayPal and e-Check. To pay by this method, simply click
on the "Buy" button next to your desired item and you will be prompted to make payment
arrangements in the manner you choose.

We also accept orders by mail with money orders and cashier's checks. Please
note that if you are paying by this method, you must allow an additional 7 business days FROM
THE TIME WE RECEIVE YOUR PAYMENT for your check to clear. We will not ship items before cleared payment.

To order by mail, please click here to print an order form.
Mail the form along with your payment to:

Victoria Heilshorn Studio
P.O. Box 283
Paulding, OH 45879

When your order is received, you will be sent an order confirmation e-mail. If you would rather not
use e-mail, please provide a phone number where you can be reached and you will be contacted.
If you elect to forgo a confirmation, simply leave the e-mail and telephone number portion of the
order form blank.


Terms of Sale

We reserve the right to reject any order or payment received. We will, however, always give a
reason for any rejection if this is the case.

In cases where items are out of stock, you will be notified and offered the opportunity to choose
whether you would like to wait for the item to become available or if you would like a full refund.

At this time, we do not charge sales tax. This may change in the future without notice. Buyer
assumes all responsibility for any state or local taxes.

Any and all terms herein are subject to change without notice.
Last Updated: 4 May 2014 15:42:52 PDT home  |  about  |  terms  |  contact
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